Technical Speaker at the 2nd Philippine Power Expo
Arlynne Roa-Awayan is a transformative leader in the education technology (EdTech) sector, currently serving as the Director of Customer Success for the Asia-Pacific (APAC) region at CYPHER Learning, a global leader in AI-powered learning platforms. With over eight years of experience in SaaS customer success and a remarkable 20-year career in education and training, Arlynne has established herself as a visionary in leveraging technology to revolutionize learning experiences. Her academic foundation, including a Master of Technology Management from the University of the Philippines, complements her passion for customer success, AI in learning, and the emerging field of the blue economy.
A Career Rooted in Education and Innovation
Arlynne’s journey in education spans two decades, during which she has worn multiple hats—educator, advocate, and innovator. With 15 years of expertise in digital transformation for education and training, she has been a driving force in integrating technology into traditional learning environments. Her early career included 20 years of university teaching, where she honed her ability to connect with diverse stakeholders and foster meaningful learning experiences. Additionally, her eight years in marketing across various industries equipped her with a unique perspective on building trust and value in professional relationships.
As a former president of the Philippine eLearning Society, Arlynne advocated for technology integration in education long before it became a necessity. During the COVID-19 pandemic, she played a pivotal role in helping schools and institutions transition to online learning, emphasizing that technology is not just an enhancement but a critical tool for modern education. “I think I’ve been advocating for the integration of technology in learning and teaching for many, many years now,” she noted in a 2020 interview, highlighting the urgency for schools to adopt digital solutions during unprecedented times.
Leading Customer Success at CYPHER Learning
In her current role at CYPHER Learning, Arlynne leads teams dedicated to delivering world-class onboarding experiences for customers worldwide. CYPHER Learning’s AI-powered platform is designed to create faster, more personalized, and effective learning outcomes, and Arlynne’s work ensures that clients maximize the platform’s potential. She also spearheads the company’s regional Ambassadors Program and Customer Advisory Boards (CABs), engaging with key EdTech stakeholders to foster long-term relationships built on trust and satisfaction.
Her leadership has been instrumental in significant partnerships, such as the renewed collaboration between CYPHER Learning and STI College in the Philippines. This partnership, formalized through a 2019 Memorandum of Agreement, introduced the eLearning Management System (eLMS), an interactive platform that empowers STI students across 76 campuses to study, collaborate, and connect with teachers anytime, anywhere. Arlynne’s presence at the signing underscored her commitment to advancing blended learning in Filipino classrooms.
A Champion for AI and the Blue Economy
Arlynne’s passion for AI in learning aligns with CYPHER Learning’s mission to deliver innovative, AI-driven solutions. Her work focuses on harnessing artificial intelligence to personalize education, making it more accessible and effective for diverse learners. This forward-thinking approach has positioned her as a thought leader in the EdTech space, where she continues to explore how technology can address modern educational challenges.
Beyond EdTech, Arlynne is deeply invested in the blue economy, an emerging field that promotes sustainable use of ocean resources for economic growth, improved livelihoods, and environmental health. Her interest in this area reflects her commitment to interdisciplinary innovation, blending technology, education, and sustainability to create holistic solutions for global challenges.
Academic and Professional Excellence
Arlynne’s academic credentials bolster her professional achievements. She holds a Master of Technology Management from the University of the Philippines, a degree that has equipped her with the skills to navigate the intersection of technology and business. Additionally, she earned a Certificate in Teaching from De La Salle University and holds two professional certifications: the MEDDPICC Masterclass and Planhat Power User, further enhancing her expertise in customer success and EdTech implementation.
Her contributions extend beyond her role at CYPHER Learning. In 2019, she represented GreatnessLab Asia at a Memorandum of Agreement signing with Philippine Christian University (PCU), facilitating the adoption of an e-learning portal to propel the university into a digital future. She also spoke at the British Council’s 2015 ICT and Deep Learning Conference in the Philippines, delivering a presentation on leveraging technology to support the K-12 educational system, reinforcing her influence in shaping national education strategies.
A Legacy of Impact
Arlynne Roa-Awayan’s career is a testament to her dedication to transforming education through technology. Her leadership at CYPHER Learning, combined with her extensive experience in education, customer success, and digital transformation, has made her a pivotal figure in the APAC EdTech landscape. By championing AI-driven learning and exploring innovative fields like the blue economy, she continues to push boundaries and inspire meaningful change.
As she leads CYPHER Learning’s customer success initiatives and fosters partnerships that empower educators and learners, Arlynne remains a beacon of innovation, proving that technology, when thoughtfully applied, can redefine the future of education.
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